Fill the gap your therapist network can't
Your members have mental health benefits. Most of them can't use them — 48-day average wait times and network adequacy failures mean access exists on paper, not in practice. Neurodex provides immediate CBT access with HIPAA controls and clinical safeguards built in.
Network adequacy requirements are tightening. Your network isn't.
CMS network adequacy regulations and the Mental Health Parity and Addiction Equity Act (MHPAEA) are both tightening. Most plans are operating with psychiatrist-to-member ratios far below federal time-and-distance standards. The result: members with legitimate mental health benefits — paid for in their premium — who cannot access a provider within the required appointment timeframe without a waiver or out-of-network cost.
For clinical reviewers and network adequacy managers, this is a compliance and outcomes problem simultaneously. Every member who gives up before a first appointment is a gap in your adequacy metrics and a person whose condition continues to progress during the wait. MHPAEA parity enforcement increasingly requires demonstrable access — not just benefit equivalence on paper.
Live in 18 business days. No lengthy procurement.
Neurodex is built for health plan IT environments: SSO-first, API-documented, BAA-ready on day one.
Designed with HIPAA controls. BAA available from day one.
Neurodex is designed with HIPAA controls in mind — not HIPAA certified, as no third-party certification framework for AI-assisted mental health tools currently exists. We sign a Business Associate Agreement as part of our standard contract. End-to-end encryption, strict data minimization, and audit logging are built into the platform architecture.
Crisis escalation is part of our SLA. We maintain a 24/7 on-call clinical team. Every escalation event is documented with timestamps and outcome disposition — available in aggregate in your dashboard.
What health plans see in early pilots
From initial pilot deployments — de-identified, aggregate.
Member engagement
of activated members complete 4 or more sessions in the first 8 weeks — well above industry benchmarks for digital mental health tools.
4-session completion is the threshold at which CBT evidence shows meaningful symptom change. Engagement past week 2 is the hardest problem in digital mental health.
PHQ-9 improvement
Average PHQ-9 score improvement at 8 weeks across pilot deployments. A 3-point improvement is clinically meaningful for mild-to-moderate depression presentations.
Health plan clinical reviewers need outcome data tied to validated instruments, not proprietary wellness scores. PHQ-9 is the industry standard.
Time to live access
Average time from contract execution to live member access. Includes SSO configuration, BAA execution, and admin dashboard setup.
Network adequacy renewal cycles are quarterly. An 18-day deployment means you can address an adequacy gap in the same review period it's identified.
All metrics from initial pilot deployments. De-identified aggregate data.
Ready to address your network adequacy gap?
Schedule a 30-minute clinical review call. We'll walk through the escalation protocol, show you the aggregate PHQ-9 outcomes dashboard, and address your MHPAEA and BAA questions directly.